; Accurate Biometrics Team
 

MEET OUR TEAM

Executive

Peggy Critchfield

Chairman & CEO

Peggy Critchfield Chairman & CEO

team With a vision of making her certified small business the preferred choice in fingerprint-based criminal history background checks, Peggy has guided Accurate Biometrics through expansive growth serving state, national and federal clients. Accurate Biometrics is an expert in fingerprint applicant collection and processing, and provides end-to-end solutions to its clients including integration with applicant processing integration, and case management systems.

Peggy’s strengths include planning for strategic development and controlling costs to customers. She is a seasoned business owner, and former corporate executive with over 25 years experience including the retail customer service industry as a buyer, and industry consultant prior to acquiring Accurate Biometrics.

She is a four time nominee for the prestigious Ernst & Young Entrepreneur Of The Year Award and has guided her company to an Inc. 5000 ranking in 2016. She is a graduate of the University of Illinois at Champaign, with a degree in Retailing. Peggy attends the FBI CJIS Compact Council Meetings, US Woman’s Chamber of Commerce Programs, and the University of Chicago’s Booth School of Business Entrepreneurial Round Table Programs.

Ray Palys

President

Ray Palys President

team Raymond Palys brings to Accurate Biometrics 35 years of extensive leadership, management, and business experience including twenty-five years as a management consultant where he advised more than 200 companies in the areas of strategy development and execution, growth acceleration, operational efficiencies and continuous improvement, leadership development, and organizational restructuring and performance. His management experience spans from launching and managing start-ups through management roles in mature and public companies.

As president of Accurate Biometrics, Raymond is responsible for and oversees the company’s operational, financial, sales and marketing, security and technology, human talent, risk management, and compliance requirements. Additionally, he helps develop and execute Accurate Biometrics longer-term strategic initiatives. He served as a management consultant to Accurate Biometrics for three years prior to becoming president.

Raymond received his BS Degree in Industrial Management from Northern Illinois University and his MBA in Finance from Loyola University of Chicago.

Jim Critchfield

Executive Vice President

Jim Critchfield Executive Vice President

team Former Corporate Group Vice-President with over 25 years experience in the customer service industry, Jim has a proven track record in recruiting, hiring, coaching, training, business logistics and cost controls. He is a graduate of the University of Missouri at Columbia, with a degree in Business Administration. Jim believes in investing in technology and efficiency projects that are aligned with customer requirements. He believes that “for every decision the company makes, for every asset we buy, we must ask, what will this do for our customers?”

Marcel Reid

Director of Adjudication Services

Marcel Reid Director of Adjudication Services

team Marcel is Former Bureau Chief of the Illinois State Police Bureau of Identification, with over 35 years of experience with the Bureaus’ statewide Criminal History Record Information (CHRI) program, the ISP’s Automated Fingerprint Identification System (AFIS), and the statewide electronic fingerprint network for Livescan fingerprint submissions. Marcel also directed process improvements in CHRI records management, training and information symposiums, and as the Bureaus’ legislative liaison for fingerprints. As our Director of Adjudication Services, Marcel oversees the adjudication services for customers who have received approval for the outsourcing of these records. Marcel is a graduate of Eastern Illinois University with a degree in Business Management, and directly oversees the company’s adjudication process for State and Federal fingerprint based background checks.

Markus May

General Counsel

Markus May General Counsel

team Markus May is Accurate Biometrics’ legal counsel, and owner of May Law Firm LLC in Naperville, Illinois. Markus works with Accurate Biometrics with various legal matters and user agreements. He has a background in business management and understands the need to keep legal issues simple. Markus speaks frequently at seminars to business owners on business law related topics and has authored numerous business law articles. He is a member of the Institute of Illinois Business Laws where he helps draft Illinois business laws and has served as the chairman of the business law committees for the Illinois State Bar Association, the Chicago Bar Association and the DuPage County Bar Association. He is a top rated attorney with Martindale Hubbell and with AVVO.com. Mr. May received a Bachelor’s degree in Marketing and a Juris Doctorate degree from the University of Colorado where he served on the Law Review and was class president.

Information Technology

Derek Jacobs

Senior Director,
Information Technology

Derek Jacobs Senior Director of Information and Technology

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Brett Dallmeyer

Information Security Manager

Brett Dallmeyer Information Security Manager

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Mike Hill

Systems Administrator

Mike Hill Systems Administrator

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Marina Marin

IT Support Specialist

Marina Marin IT Support Specialist

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Administration

Christine Kraner

Senior Director of Administration

Christine Kraner Senior Director of Administration

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Jennie Ebervein

Manager of Administration

Jennie Ebervein Manager of Administration

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Sales and Marketing

Jimmy Critchfield

Senior Director, Strategy
and Government Sales

Jimmy Critchfield Director, Government Sales and Partnerships

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Will Peterson

Director, Business Development

Will Peterson Director, Business Development

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Julie Mester

Director of Account Management and Inside Sales

Julie Mester Director of Account Management and Inside Sales

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Tina Kutchek

Key Account Manager

Tina Kutchek Key Account Manager

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Ginger Gebka

Marketing Specialist

Ginger Gebka Marketing Specialist

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Operations

Katy Radcliff

Senior Director of Operations

Katy Radcliff Senior Director of Operations

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Matt Hennis

Field Service Operations Manager

Field Service Operations Manager Field Service Operations Manager

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Eric Dallmeyer

Field Operations Supervisor

Eric Dallmeyer Field Operations
Manager

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Customer Service

Patty Rosa

FBI Fingerprinting Services Supervisor

Patty Rosa FBI Fingerprinting Services Supervisor

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Vanessa Arreola

Customer Support Manager

Vanessa Arreola Customer Support Manager

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Viridiana Lopez Rodela

Customer Service Representative

Viridiana Lopez Rodela Customer Service Representative

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